This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.
Exercises allow learners to practice in the actual application being studied.
A glossary provides a reference for definitions of unfamiliar terms.
A file containing the text of the exercises.
A skill assessment generates a customized learning path based on the results of a pre-test.