Customer Service

This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.
  • Exercises allow learners to practice in the actual application being studied.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • A file containing the text of the exercises.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
Defining Service 5 hour(s)
Communicating 6 hour(s)
Fixing Problems 4 hour(s)
Building a Department 4 hour(s)
Tools of the Trade 4 hour(s)
Customer Service
$35.00 CAD

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