This series presents strategies for negotiating in business and daily situations. It covers techniques for developing a negotiation plan, evaluating the opposition, and taking advantage of body language, props, timing, questions, and correspondence. It presents strategies for gaining control in negotiation situations, and effective methods of getting past obstacles and closing a negotiation. Several everyday negotiation scenarios are explored, with tips for effective negotiation techniques to apply to these situations.
Exercises allow learners to practice in the actual application being studied.
A file containing the text of the exercises.
A glossary provides a reference for definitions of unfamiliar terms.
A skill assessment generates a customized learning path based on the results of a pre-test.