Customer Service (Videos)

Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programs will help you develop the skills to achieve total customer satisfaction.
INCLUDES
Building Customer Loyalty 13 minutes
Building Web Relationships (Interview) 5 minutes
Creating Customer Value 14 minutes
Crown Your Customers (Interview) 4 minutes
Customer Convenience is Key to E-Commerce (Interview) 6 minutes
Customer Service Strategy 12 minutes
Dealing with Customer Complaints 15 minutes
Exceeding Customer Expectations 13 minutes
Getting to Know Your Customers 17 minutes
Getting Your Customer Experience Right (Interview) 3 minutes
Implementing Effective Service Standards 14 minutes
Keeping Loyal Customers 17 minutes
Measuring Customer Service 17 minutes
Profits, Not Promises (Interview) 3 minutes
Understanding Customer Service 14 minutes
Working Wounded: Building Relationships with Your Customers 3 minutes
Working Wounded: Good News About Customer Complaints 3 minutes
Delighting Your Customers 3 minutes
Details
Customer Service (Videos)
$65.00 CAD

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